Privacy Policy

This Privacy Policy explains how Stellar Spins collects, uses, stores and protects personal information belonging to players who register and use the site. It covers the categories of data collected, the purposes for which data is processed, the use of cookies, arrangements with third parties, data retention practices, and the rights available to account holders. This document applies to all visitors and registered members and should be read alongside the site’s Terms and Conditions. Because Stellar Spins operates as an online gambling service, certain data handling obligations exist specifically to support age verification, identity checks and responsible gambling practices, and these are described throughout this policy.

Information We Collect

Stellar Spins collects personal information at the point of registration and continues to gather certain data throughout the lifetime of an account. This information is necessary to open and maintain an account, to process deposits and withdrawals, to verify identity, and to comply with legal and regulatory obligations applicable to online gambling operators. Some information is provided directly by the player, while other information is generated automatically through use of the site and its games.

Categories of Personal Data

The table below summarises the main categories of information collected and the general purpose for which each category is used.

Documents submitted for identity verification, such as a government-issued ID and proof of address not older than three months, are collected and stored securely and used solely for compliance purposes. Where card copies are requested for payment verification, only the first six and last four digits of the card number are required, and full card numbers are not stored.

How We Use Personal Information

Personal information is used to operate the account, process transactions, verify identity in line with know-your-customer obligations, communicate with the player about account activity or policy changes, detect and prevent fraud or misuse, and support responsible gambling tools such as deposit limits and self-exclusion. Data may also be used in an aggregated or anonymised form to understand general usage patterns and improve site functionality, though this analysis does not involve identifying an individual player. Stellar Spins does not use personal information for purposes unrelated to operating the service, meeting legal obligations, or protecting players and the platform from harm.

Where a player has taken part in an account feature governed by specific rules, such as a deposit-based bonus arrangement, related account and transaction data may be reviewed to confirm eligibility and compliance with the applicable wagering conditions. This review is a standard part of account administration and is not used for any purpose beyond verifying that the terms attached to the feature have been met.

Cookies and Similar Technologies

Stellar Spins uses cookies and similar tracking technologies to operate the site correctly, remember player preferences, maintain login sessions, and understand general patterns of site usage. Cookies are small text files stored on a device when the site is visited. Some cookies are strictly necessary for the site to function, such as those that keep a player logged in or maintain security during a session. Other cookies are used for analytical or functional purposes, such as remembering display settings or measuring which pages are visited most often.

Most browsers allow cookies to be controlled or disabled through browser settings. Disabling certain cookies may affect the functionality of the site, including the ability to remain logged in or to access certain features smoothly. Where cookies are used for analytics, information gathered is generally aggregated and does not on its own identify an individual, though it may be combined with account data for security and fraud-prevention purposes. Players who wish to manage cookie preferences should refer to their browser’s settings, as this policy does not override browser-level controls.

Sharing of Information with Third Parties

Personal information may be shared with a limited number of third parties where necessary to operate the service. This includes payment processors and banking partners used to handle deposits and withdrawals across methods such as cards, PayID, bank transfer, Neosurf and cryptocurrency; identity verification providers engaged to confirm age and identity during know-your-customer checks; software and platform providers that support game delivery and account infrastructure; and regulatory or law enforcement bodies where disclosure is required by law. Player funds are held in a segregated bank account separate from operational funds, and information relating to that arrangement is handled under the same confidentiality standards as other account data.

Stellar Spins does not sell personal information to third parties for marketing purposes. Any sharing of data with service providers is limited to what is reasonably necessary for those providers to perform their function, and such providers are expected to handle data in a manner consistent with applicable data protection standards. Cross-border transfers of data may occur where a service provider operates outside Australia, in which case reasonable steps are taken to ensure the information continues to receive an appropriate level of protection.

Data Retention

Personal and account information is retained for as long as an account remains active and for a further period afterward to meet legal, tax, anti-money-laundering and dispute-resolution obligations. Identity verification documents and transaction records are generally retained for a period following account closure that reflects standard regulatory expectations for gambling operators, after which the information is securely deleted or anonymised where continued retention is no longer required. Where an account has been subject to permanent self-exclusion, certain records may still be retained to ensure the exclusion is honoured and re-registration is prevented, consistent with the site’s responsible gambling commitments.

Data Security

Reasonable technical and organisational measures are applied to protect personal information against unauthorised access, loss, misuse or alteration. This includes restricting access to personal data to personnel who require it to perform their role, applying encryption to sensitive data where appropriate, and monitoring systems for suspicious activity. While these measures are designed to provide a strong standard of protection, no method of electronic storage or transmission can be guaranteed as completely secure, and players are encouraged to use a strong, unique password and to avoid sharing account credentials with anyone.

Player Rights

Players generally have the right to request access to the personal information held about them, to request correction of inaccurate information, and to request deletion of information where it is no longer required for the purposes described in this policy, subject to any legal or regulatory obligation to retain certain records. Players may also object to certain uses of their data or request that processing be restricted in specific circumstances. Requests relating to personal data can be made through the site’s support channels, and reasonable steps will be taken to respond to legitimate requests within a reasonable timeframe, taking into account any verification needed to confirm the identity of the person making the request.

Where a request cannot be fulfilled in full, for example because certain records must be retained to meet anti-money-laundering or regulatory obligations, an explanation will be provided as to why the request cannot be actioned in the manner requested.

Age Restriction and Responsible Gambling

Stellar Spins is intended only for individuals who meet the minimum legal age for gambling in Australia, which is 18 years. Age verification forms part of the identity checks described in this policy, and accounts identified as belonging to a person under this age will be closed and any associated funds handled in accordance with applicable rules. Responsible gambling is closely connected to how personal data is used, since account activity, deposit history and play patterns may be reviewed to support tools such as personal deposit limits, temporary account deactivation, and permanent self-exclusion.

Players who wish to set a deposit limit, take a break from their account, or exclude themselves permanently can do so by contacting support, and any personal data associated with these requests is used solely to implement and honour the protective measure chosen. Responsible gambling remains a shared priority throughout the handling of personal information, and players are encouraged to review the responsible gambling information available on the site if they have concerns about their own play or that of someone they know.

Bonus-Related Data Handling

Where an account takes part in a feature governed by specific conditions, such as a multi-deposit welcome arrangement or a periodic reload feature, transaction and gameplay data connected to that feature is reviewed to confirm the applicable conditions have been satisfied. The table below summarises, for reference, the general conditions historically attached to such features, which are governed in full by the separate terms and conditions document rather than by this policy.

Data connected to these conditions, such as which games were played and in what amounts, is retained for the period necessary to confirm compliance and to resolve any related account query, and is handled under the same security and retention principles described elsewhere in this policy.

Children’s Privacy

Stellar Spins does not knowingly collect personal information from anyone under the minimum legal gambling age of 18 in Australia. Age and identity verification checks are designed to prevent underage individuals from opening or maintaining an account. Where it is identified that an account has been opened by a person under this age, the account will be closed, any relevant deposits handled in accordance with applicable rules, and the associated personal data treated in line with the retention practices described above.

Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in data protection obligations, payment and verification processes, or the way the service operates. Where changes are material, reasonable efforts will be made to bring them to the attention of registered players through the site or through account communication. Continued use of the account after such changes take effect is generally treated as acceptance of the updated policy, and players who disagree with a material change may contact support to discuss their account or close it.

Contacting Us About Privacy

Players who have questions about this Privacy Policy, who wish to exercise any of the rights described above, or who have concerns about how their personal information has been handled, can reach out through the site’s support channels, including live chat and email, both of which are generally available on an ongoing basis. When making a request relating to personal data, players may be asked to verify their identity before the request can be actioned, consistent with the security measures described in this policy. Complaints relating to data handling that cannot be resolved directly through support may also be escalated through the dispute resolution process described in the site’s Terms and Conditions.

For further information about the broader terms governing use of the account, including deposits, withdrawals and account conditions, players can refer to the Terms and Conditions page. General information about the operator and its background is available on the About Us page, while players wishing to review the tools available to manage their play can consult the Responsible Gaming page.